Share Your Journey #thisiswhereiroam

|Customer Service|

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Privacy Policy

Roam LLC will not release or sell any of our customers information to any other third party solicitors, except for circumstances such as required or permitted by law and/or if we believe that such action is necessary to comply with a legal requirement, a court order, request by law enforcement officials, or other legal process, or to protect the rights, property, and safety of others or ourselves. In addition, we may need to transfer Personal Information to third parties who perform services on our behalf in your interest. For example, we may release personal information to third parties to fulfill customer orders, deliver packages, or to process credit card payments.
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Return Policy

Customer satisfaction is important to us. In the event that any unused, undamaged, regular priced item does not meet your expectations, it may be returned within 15 days for credit (less shipping costs) or exchange, subject to item availability. Roam LLC will provide adequate packing and is not responsible for items damaged during shipping. We will pay the shipping cost if the return is a result of our error.
 
We pride ourselves in making quality products, as closely as we QC our products things can still slip through the cracks. If you have any issues with any of your Roam products please send us a message at: info@thisiswhereiroam.com and we will instruct you how we can best service or replace your products.
 
For all returns of warranty issues please mail product to:
 
ROAM LLC
290 McFarland Lane
Aspen, CO 81611
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Sizing

Our boots, shoes and clothing run true to size. If you have any further questions on sizing please send us a message to: info@thisiswhereiroam.com.
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Payment options

We currently accept Visa, Mastercard, American Express and Paypal payment options.
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Shipping Options

We currently ship with … … … DHL?… … … … .... If orders are in stock they will be shipped within three business days of order confirmation. If order is not currently in stock (on backorder), please allow 4-6 weeks for delivery. Once we ship your order, you will receive and email providing you with shipment details, including the date of shipment and any tracking details.If you have any difficulties placing international orders please contact us at info@thisiswhereiroam.com. Please note that Roam LLC is not responsible for any customs fees or import taxes that may be added when shipping to locations outside of the United States.
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Where are your products made?

We take pride in the fact that all of our products are hand made with love in Bali, Indonesia. Small batch high quality production of goods with a focus on quality, functionality and timelessness.
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Backorder // Custom Items

It depends on the item. If we are out of stock it typically takes 4 weeks for us to sew and ship your product.  We hand make our goods in our Bali workshop, for backorder or custom items most customers find the wait to be worth the reward of owning and using a unique, hand made garment. As soon as your items ship we’ll send you a confirmation e-mail with a tracking number.
As a small company we like to facilitate our customers needs as much as possible. If there is a specific item from the past you had your eye on and we no longer offer, please send us a message with questions and custom order information to: info@thisiswhereiroam.com.
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Newsletter Options

We typically send out a quarterly newsletter, and offer exclusive specials, sales, and news on our latest season’s offerings. You can sign up at the bottom of our homepage or contact us page if you’d like to stay in the loop.